Reference

How We Handle Your Information

We collect only what we need to run your account, process bKash, Nagad and Rocket deposits, verify withdrawals and keep the lobby secure. Everything you share stays within our platform systems and the payment processors you choose.

Account securityPayment data protectionClear data rightsLocal complianceWithdrawal verification
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jolibet How We Handle Your Information
DATA SAFEGUARDS

How We Protect What You Share

We encrypt login sessions, store passwords as hashed strings and isolate payment data from lobby systems so no single breach exposes everything. Account records sit behind access controls that limit who on our team can view transaction history, and we audit those logs to catch unusual access patterns.

Encrypted Transfers

Every bKash, Nagad and Rocket deposit confirmation moves over SSL so the transaction reference and amount stay private between you, your wallet provider and our payment gateway. Withdrawal requests follow the same encrypted path when we send payout instructions.

Cookie Management

We set a session cookie to keep you logged in and a preference cookie to remember your last lobby tab.

Account Security

We check login location and device fingerprint to flag suspicious sign-ins. If we see a new device or an unusual withdrawal request, we send an OTP to your registered phone number before allowing the action through the account panel.

Data Retention

We keep account records and game history for as long as your account stays open, plus the minimum retention period required by local record-keeping rules in eligible regions. Closed accounts are anonymised after that window unless a legal hold applies.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what information we hold, correct account details, or ask how we handle a specific data point, our support team can walk you through it. Privacy requests usually take one to two business days; withdrawal-verification queries move faster because they directly affect payout processing.

Live Chat Open the chat bubble from any lobby page and tell the agent you have a privacy or data question. They can pull your account summary, explain what we store and start a formal data request if you need a full export.
Email Support Send your privacy question or data request to our support email with your registered phone number and account name. Include the specific information you want to review or correct so we can prepare the right response for you.
Account Settings Log in, tap your profile icon and choose Privacy Settings to download a summary of your account data, update contact details or request account closure. Deletion requests go to our compliance team for final review before processing.

Privacy Policy FAQ

We collect your phone number, email, account name and date of birth to verify your identity and prevent duplicate registrations. During deposits we see the bKash, Nagad or Rocket transaction reference but not your wallet PIN or full account number.

Yes. Contact support or visit Privacy Settings in your account panel and request a data export. We compile your account details, transaction history, game records and stored preferences into a file you can download within two business days.

We share withdrawal details with your chosen payment processor to complete payouts, and we disclose account records to legal authorities if required by local law in eligible regions. We do not sell or rent your data to marketers or third-party advertisers.

We keep records for as long as your account is active, plus the minimum retention period local regulations require in eligible regions. After that window, closed accounts are anonymised unless a legal hold or ongoing dispute requires us to preserve the data.

Closing your account stops new data collection immediately. We anonymise your profile after the required retention window, removing your name, phone and email while keeping transaction totals for our internal audit records as local rules in eligible regions may require.

Log in, tap your profile icon and choose Account Details to update your email or phone number. If you need to correct your registered name or date of birth, contact support with a brief explanation; those changes go through our verification team.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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